Information is the key to delivering smoother, faster and more cost effective technology deployment and maintenance programs. DataStarUSA has invested heavily in program delivery systems over the past ten years. The current industry standard of quality and utility is Engage/G2. Engage/G2 manages every pre-sale and post-sale program detail from estimating and bill of materials generation, through dispatch and procurement, to quality ratings, all the way to invoicing and payment.

The Engage G/2 Business Platform – A Strategic Advantage
Collaboration, combined with an effective platform for managing workflow, communication, and project collateral are key to delivering a smoother, faster and more cost effective program. Through the contributions of the IT services community over the past 10 years, Engage/G2 has evolved as the information system that compliments winning technology deployment and maintenance engagements. A browser-based application, Engage/G2, manages every program detail from presale planning and engineering to project billing and performance, as well as post-project maintenance and break-fix. Not only does Engage/G2 manage the program information, it provides the project stake-holders with secure, roles-based access to collaborate and deliver their specific value to the project at hand. In other words, it connects disparate business “silos” across internal and external boundaries, improving visibility and control. Project managers, technology partners, distributors, customers, and even technicians are provided with a “dashboard” that reflects the ‘real-time’ status of all programs, projects, jobs, and tasks along with message histories and issues. Custom notification subscriptions ensure that everyone is informed and accountable.

Over the last 10 years, DataStarUSA has cultivated a diverse and extensive, certified field service network to handle the on-site needs of your Technology Deployment and Maintenance Program. Managed by a team of dedicated DataStarUSA Project Managers and measured according to client-specific quality metrics, this field service network leverages Engage/G2’s features and processes to deliver a consistent delivery experience across a wide range of service and engagement types. In fact, nearly every program is custom tailored to meet the unique requirements of each customer. Leveraging Engage/G2’s “workflow templates” each delivery component is built to meet the specific requirements of the program and/or the client. These templates streamline the customization process thereby reducing overall cost and ensuring consistency of the service experience. Some of the elements supported by these modules include:

• Program-Specific Training and Certification of Field Resources
• Pre-installation Communication /Client Engagement Protocol
• Site Survey / Assessment
• Installation Practice and Required Deliverables
• Change Request Management
• Escalation
• QA/QC, Quality Feedback, and
• Performance Reporting
• Warranty
• Project Acceptance and Billing

This flexibility affords the opportunity to collaborate with customers and serve them in the fashion they wish to be served.
.... After all, who knows your business better than you?